Event Details

TOPIC:  How to Build and Sustain a Culture of Excellence and Why Companies Should Carel

Presentation

Presented by: Valerie Oberle, President of Oberle Group

Valerie Oberle literally grew up in a world-renowned company known for a very strong culture of excellence in everything they do. After 27 years with the Walt Disney Company and nearly 19 years owning her own consulting company Valerie has a thing or two to say about what it takes to build and sustain a highly productive and successful company culture. She will explore concepts that work for any size organization as well as discuss a case study with specific actions of WorkForce Unlimited – a nearly 30 year old, fast growing family owned business headquartered in Mount Airy, North Carolina.

Participants will:

• Learn Critical Factors in Building a Strong Culture – Five Things Companies MUST Do
• Assess What in Your Company Culture is Working For and Against Excellence
• Understand the Impact of Your Culture on the Bottom Line
• Reinforce the Importance of a Leaders Role in a Great Culture
• Take-away Three Priority Action Items

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Bio

An accomplished business leader, consultant, executive coach, and internationally acclaimed speaker, Valerie Oberle is a passionate advocate for organizational excellence, cultural change and leadership development.

She has extensive experience in operations, people management, selection and hiring, training and communication initiatives, quality customer service processes, executive leadership development, and creating a service focused culture. She fully understands the complexities of running a business with a strong background in developing strategic operating plans to meet the goals of the organization.

Valerie cultivated her leadership skills during an illustrious 27-year career with Walt Disney World®, a preeminent customer-service-focused corporation. Her achievements include:

• Rising through the ranks to become the first female executive for the Walt Disney World Resort;
• Key leadership roles in Guest Relations, Theme Park Operations, Resort Management, and Human Resources;
• Serving as Vice President of the world-renowned Disney University;
• Responsibility for the internationally successful Disney Business Seminars and Disney Institute which provide professional development programs to business leaders.
• Overseeing all educator and student education programs at Walt Disney World Resort.

Since establishing The Oberle Group, Valerie has helped businesses and non-profit organizations from around the world bring out the best in their leaders and employees, exceed the expectations of their customers, and reap the benefits of excellence and profitability. This has included working in the hospitality, health care, theme park, tourism, banking, and staffing industries.

In addition, Valerie participates in many volunteer leadership efforts.  She was instrumental in forming the Tourism Partnership of Surry County which she chaired for two years, for nearly five years was Chair of the Tourism Development Authority for Pilot Mountain and is involved a number of county-wide collaborative efforts on developing strategic economic development plans and initiatives.

Valerie was recently awarded the “Citizenship and Service Award” for Surry Count, NC by Duke Energy.  In 2008 she was named citizen of the year in Pilot Mountain.  In 2009 Valerie and her husband Spencer were named co-citizens of the year for their volunteer efforts. 

Valerie and her husband and two sons live near Winston-Salem, North Carolina.

The Oberle Group   336.399.6833   oberlegrp@aol.com

SHRM/HRCI Recertification Credits

TBA

Monthly Meetings are generally held the fourth Tuesday of the month.  We have both breakfast and lunch meetings during the year.  Please click on the specific meeting you are interested in for meeting times and location.

CANCELLATION POLICY:

Registration for Monthly Meetings will close at noon the day before the meeting.  Due to the costs involved with securing adequate meeting space and meals, refunds will not be granted if cancellation is not received at least 24 hours in advance. Send all cancellation notices via e-mail to rkevalshrm@gmail.com. Substitutions are allowed, however the non-member rate may apply.  If we do not receive a cancellation notice more than 24 hours before the event, you will be required to pay for the event, even if you are unable to attend.

Members and guests who are unable to register in advance are invited to attend as a walk in and pay onsite.  We usually have a few extra seats to accommodate onsite registrations, but seating is not guaranteed and preregistration is encouraged.